Responsibility to all stakeholders—consumers, employees, partners and investors and the planet—is no longer optional. Retailers need to design stores, products and their businesses on the responsibility agenda—those that do could win this holiday season and beyond. This will navigate you to Accenture.com Sign In page. Responsible retail is designing every aspect of the business around responsible initiatives. Are you bringing personalization to the next level? Accenture s’appuie sur la puissance du changement pour créer de la valeur à 360° avec ses clients, ses collaborateurs, ses actionnaires et ses partenaires. Responsible Retail—good for consumers, employees, partners, investors and our planet. This demands an enterprise-wide commitment. “We are in a day and age when loyalty needs to be rethought and rewarded with fresh tactics,” said Jill Standish, senior managing director and head of Accenture’s Retail practice. Piercarlo Gera, who leads Accenture’s Customer Insight & Growth for Financial Services practice globally, said, “The future of banking is in the platform economy and these awards showcase banks and their journey to transforming their business models, with retail banks rising to the challenge of competition from non-traditional providers. While most consumers are feeling good about their holiday spending (around six in every seven shoppers plan to spend the same or more than they did last year), they’re also becoming far more carbon-conscious and socially aware—and they expect their retailers … How well do you know your customers? Through your responsibility to think “human first”. How can retailers deliver their purpose and remain profitable? I was formerly responsible for Accenture Management Consulting in France and Accenture Strategy practice in Gallia, where I gained extensive strategy consulting experience across a wide range of industries—from retail and consumer goods through to hi-tech, transportation and utilities. The study also found a growing trend of “responsible retail,” with shoppers more concerned about the environmental and social impact of their purchases. All in: Inclusion & Diversity drive shopper habits, New marketing in retail: How CMOs drive growth. Making responsible retail happen is an enterprise-wide commitment—strong leadership, collaboration and excellent communication are all essential. Your guide to remote working, for the employer and employee. Accenture - Manager Paris 2013 - maintenant For an international Telecommunication Equipment company (2013 - 2016) - Project manager on technical carve-out for two factories (France and Italy), - Responsible of Maintenance team on several applications, The research also casts doubt on simplistic narratives about the decline of physical retail. want the option of packaging-free products and deliveries. X. Retailers need to execute on that purpose responsibly. This is having a growing impact on their shopping decisions. Accenture takes a look at how technology can be used to ensure the entire retail supply chain becomes more sustainable and more informative. READ MORE BUSINESS ISSUE COVID-19 – we’re here to help. One of the most profound changes? 7 Jun 2019 Comment. Responsible Retail—good for consumers, employees, partners, investors and our planet. These partnerships bring new opportunities. Senior Managing Director – Global Lead, Retail. And create and nurture an equitable, inclusive culture from top to bottom. Rather it’s about recognizing that the customer is the channel—and serving the needs of each individual in each moment. POINT OF VIEW Elastic Digital Workplace for the Microsoft platform. Rebaptisée Accenture en 2000, son siège social est basé à Dublin, en Irlande, mais elle présente la particularité de ne pas avoir de quartier général. It’s a fine line to tread. The first name is required and cannot be empty, The last name is required and cannot be empty. It’s where partners play a vital role. Responsible to partners and investors Keeping pace with consumer and employee demands—while sustaining profitability—means retailers must reinvent themselves, at … Smart retailers know they must be alive to these subtle shifts in consumer behavior if they want to sustain the seasonal retail surge across the whole calendar year. Accenture French Site. NEW YORK; April 16, 2019 – Accenture (NYSE: ACN) has published its 2018 Corporate Citizenship Report, which details how the company innovates to improve the way the world works and lives. But they can also create risks in a world where vendor and supplier relationships are closely scrutinized by consumers. Shoppers still really value in-store browsing—and they’re more willing to make their purchases in-store too, especially over the holidays. It’s why retailers have to be sure they have a common purpose across all partners that share their values. It’s not about making false distinctions between online and in-store retail channels. Retail Applied Intelligence Drive profitable growth by putting your most loyal customers at the heart of every business decision—from your products to your supply chain. Accenture Research and Accenture Interactive surveyed over 1,550 top executives worldwide, one-quarter (25%) of whom were CEOs. Retail; Santé ; Sciences de la Vie ... des PDG qui ont participé à l’Étude d’Accenture Strategy pour le Pacte mondial des Nations Unies, estiment que leur entreprise atteindra la neutralité carbone dans les dix prochaines années. Many retailers still struggle to generate the right kind of detailed consumer insights and translate them into a profitable purpose-led strategy the whole business can center itself around. Build long-lasting trust, provide transparency and use data to humanize consumer relationships inventively—not invasively. From now on, relevancy, differentiation and growth will all hinge on delivering something truly meaningful through responsible retailing. said environmental issues were very or extremely important in choosing which retailer to shop with. Retail; Santé ; Sciences de la Vie ... Accenture, c'est une communauté de plus de 505 000 talents et une vision commune : innover ensemble afin d'améliorer nos modes de vie et de travail. Environmental consciousness and consumerism matter more than ever to consumers and employees. Please try logging in with your registered email address and password. Our research shows they outperform their peers too—across operating margin, operating profit and total shareholder returns. Responsible Retail. In this new era of responsible retail, companies need to operate ethically and fairly to customers, workforce, stakeholders and our planet. NEW YORK; Oct. 8, 2020 – Accenture (NYSE: ACN) today announced new commitments to sustainability — including industry-leading goals for net-zero emissions, as well as a newly created leadership role — as it moves to embed responsible business practices in all … Retail and technology experts from Accenture say it's time to leverage the power of AI. Many consumers feel brands don’t know them well enough. 4.7x. It’s why being responsible to them means being responsible to the planet. Retailers should also be rethinking outdated loyalty programs, and linking up available data to identify the brand superfans—the hyper-engaged customers who are most happy to invest their money or their time in the brand. The solution? Jill Standish, senior managing director and head of Accenture’s global retail practice. Accenture indicated there are customers in the telecom industry that rely on Accenture Interactive Operations to manage their digital, print and retail asset creation across media channels, involving more than 1,500 unique assets per month. The study also found a growing trend of "responsible retail," with shoppers more concerned about the environmental and social impact of their purchases. Omnichannel, personalization and social media are all now business as usual. Join us on Wednesday June 17th at 14:00 CET for an hour of thought leadership from Accenture, Dunnhumby and Microsoft on how to deliver on the promise of Responsible Retail in the Next Normal. Accenture’s 13th Annual Holiday Shopping Survey of 1,500 US shoppers shows how quickly consumer expectations continue to shift, with the need for responsible retail the most notable trend this year. The role of technology in responsible retail . Retail with purpose: Who a retailer is, why it exists and how it runs through consumers’ lives. Read more. Banking Blog Capital Markets Blog Insurance Blog Financial Services Blog ... the outdoor-clothing retail chain estimated by Forbes to be worth $750 million in 2015 has donated over $185 million to environmental groups and conservation efforts, and invested a further $38 million in socially responsible companies. Grocer Alepa launches chatbot to engage customers. Understand consumers, their concerns, values and preferences. Accenture's 13th annual holiday shopping survey found the vast majority of U.S. consumers plan to spend at least as much this year on holiday gifts as they did last year and will be turning to stores for holiday gift inspiration. What do they truly care about? Please try logging in with your registered email address and password. Accenture works with food and beverage, home and personal care, alcohol, tobacco, fashion and agribusiness companies to improve efficiency and drive growth. They recognize a clear brand purpose and greater customer-centricity are the best ways to get the most valuable consumers to buy into the brand beyond the holidays. Yes, the lines have blurred! Consumers show a new willingness to trade retail extras in favor of environmental and social responsibility. Having a purpose is only half the story. Do Not Sell My Personal Information (for CA). Brands with high responsibility performance don’t just win consumers’ confidence. Understand how machines enable more purpose for your employees. said they’d choose slower shipping or in-store pickups to reduce their environmental impact. The priorities? This will navigate you to Accenture.com Sign In page. Are you in retail or in brands – or both? There is already a separate, active Accenture Careers account with the same email address as your LinkedIn account email address. Accenture and Avanade keep 1.2 million health and social care workers connected through NHSmail. What makes a product or service relevant to them in the moments that matter? There is already a separate, active Accenture Careers account with the same email address as your LinkedIn account email address. The survey covered 21 countries and 22 industries. It’s not just ethical sense, it’s practical sense too. Put the most loyal, profitable customers at the center of every aspect of your business—from the products you sell to the design of your supply chain. Keeping pace with consumer and employee demands—while sustaining profitability—means retailers must reinvent themselves, at speed and scale. Accenture examines the impact technology is having on retail and how retailers can leverage their workforce to improve their future businesses. While most consumers are feeling good about their holiday spending (around six in every seven shoppers plan to spend the same or more than they did last year), they’re also becoming far more carbon-conscious and socially aware—and they expect their retailers to reflect this. Accenture's report explains why retailers must execute retail with a purpose responsibly, the reason why it exists and runs through consumers’ lives. To do that, retailers still need to get smarter about customer data, using micro-segmentation to orient the whole retail strategy (both online and in-store) around the needs and expectations of the customers who deliver the most value to the business. You can then update your LinkedIn sign-in connection through the Edit Profile section. Key clients included one of the world's leading cereal manufacturers and a leading nutrition & health company. think retailers have a responsibility to address wider social issues through business practices and working conditions. Was responsible for managing key Retail & CPG client accounts in the US mid-west. Accenture’s 13th Annual Holiday Shopping Survey of 1,500 US shoppers shows how quickly consumer expectations continue to shift, with the need for responsible retail the most notable trend this year. Purchasing decisions are increasingly influenced by retailers’ environmental and social credentials. But brands quickly forfeit trust when they overstep the mark by appearing to know too much. Accenture: “Responsible retail” a factor in Holiday 2019 shopping Consumer survey finds 57% will spend the same amount as last year. SUBSCRIBE TO Fashion. Tapez n'importe où à tout moment pour utiliser notre outil de recherche intelligent. En savoir plus. Accenture vous offre des solutions de formation et d’orientation professionnelle uniques grâce à des conseillers de carrière dédiés à votre réussite. The first name is required and cannot be empty, The last name is required and cannot be empty, Sixty two percent of consumers today shop with their values. Accenture Banking Blog Other Blogs. … Accenture est une entreprise internationale de conseil et de technologies créée en 1989 sous le nom d'Andersen Consulting, par séparation du groupe Arthur Andersen. Do you have a consumer-centric mindset? READ MORE COVID-19 – we’re here to help . ​Jill leads the Accenture global Retail practice and helps retail clients transform into responsible and resilient enterprises. To adapt, retailers must focus on customer analytics and offer a brand purpose that resonates with the responsibility agenda. Consumers are turning to the circular economy—with fashion waste a big turn-off and grocery shoppers expecting their retailers to be responsible. Laurent Thoumine prend la responsabilité des activités de conseil d’Accenture pour le secteur du « retail » en Europe. You can then update your LinkedIn sign-in connection through the Edit Profile section. La société est dirigée au niveau mondial par l'Américaine Julie Sweet depuis septembre 2019. People today are hyper-aware of social, cultural and environmental issues—what retailers do matters more than what they say. Responsible Retail—good for consumers, employees, partners, investors and our planet. Home Textiles Today Staff // News & Commentary • October 2, 2019. New York – Accenture’s 13 th annual holiday shopping survey finds consumers ready to spend – some of them conscientiously. Incorporate technology to support employee growth. Seize the moment—Responsible and resilient retail, Senior Managing Director – Global Lead, Retail. Most US Shoppers Expect to Spend as Much or More This Holiday Season than Last Year, with Many Turning to Physical Stores for Inspiration, Accenture Survey Reveals . Companies that put in place responsible data strategies could see revenue growth up to 12.5 percent higher than that of companies that fail to adopt responsible data strategies. How do you unlock your employees’ potential so they feel empowered and motivated to bring the best of themselves to work every day—enabling your organization to deliver the most relevant experiences to your consumers? Retail has been in the throes of massive transformation for more than a decade. These partnerships bring new opportunities, Do Not Sell My Personal Information (for CA). LEARN MORE. ​Jill leads the Accenture global Retail practice and helps retail clients transform into responsible and resilient enterprises. Brands with consistently high responsibility performance beat their peers in operating margin, profit and total shareholder returns. In a world with finite resources, business continuity has to be grounded in sustainability—right across the value chain. Combined with a clear brand purpose centered around responsible retail, that’s how retailers can ensure they deliver for their customers over the holiday period, and long into the future. All in: Inclusion & Diversity drive shopper habits. The future of retail is people-powered. Responsibility to all stakeholders—consumers, employees, partners and investors, and our planet—is critical. READ MORE PRACTICAL GUIDE Take control of your … Source: 2019 Accenture US Holiday Shopping Survey. But they’re also reassessing what the bricks-and-mortar store is for, seeing it as a place to both do their shopping and experience a retailer’s ethos and purpose—while reducing their carbon footprint by picking up online purchases at the same time. 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